R
Richard
Fort Lauderdale1 recensie
- Algeheel 2
- Eten 4
- Bediening 1
- Sfeer 1
The food tasty,Hibachi chef, Tony, was awesome and fun. Was very disappointed as my reservation was for 5 people for a birthday 03/22/2025 at 7:30 pm. We were never sat until 09:15 pm almost 2 hours later. They do not have a paging system so they scream your name and party size out in all the noise 3 times, rather rudely, they could have easily texted me through Open table or had pagers as other restaurants and other Benihana utilize. There was confusion as there were 2 reservations with the same name and party size. We were told to sit and the other party was upset and only had 4 people. I asked them to please check before we sat as to make sure it was our table as we have also been there for an hour already. they said it was mine and we sat with another party of 2 in booth hibachi. Not even 5 minutes later the front hostess and manager both came back shouting and upset and told us to get up as it was not our table. I had already asked them to make sure, but apparently was not done. We got up and the other party of 4 sat down. Then we saw the party of 2 that was seated with us get up and storm out of the place as something was going on at the table with this. W finally had out table another 45 minutes later with 2 other new party. Atmosphere was ok, place is old and run down, tables are overcrowded and stuffed close together and very slow service. We sat for about 8-10 minutes before the waitress came over to greet us and get our drink order. drinks took another 10-15 minutes and then took our order. waited again another 10-15 minutes for first course of onion mushroom soup. Salad came after another 10-15 minutes and then Hibachi chef Tony camne to verify our orders and begin cooking. By this time we were already hungry and wanteds to eat as gettng late. Table service was very slow drinks, removing dirty dishes, etc. Servers table possibly were all over and not close as we did not see her for 10-15 mins between visits. It was not as enjoyable as it could have been.
Benihana - Fort Lauderdale, FLReageerde 1 dag geledenThanks for the review, Richard. We're sorry to hear about the delay you experienced at our Benihana - Fort Lauderdale, FL location. We understand how frustrating it can be to wait for a table, especially when you have a special occasion. We sincerely apologize for the confusion and any misunderstanding. We're glad to hear that you enjoyed the food and the Hibachi chef experience. We're committed to providing efficient service and will work on improving our table management. We hope to serve you again soon.