Benihana - Plymouth Meeting, PA

De reviews over Benihana - Plymouth Meeting, PA van mensen die hier hebben gegeten. Gebaseerd op recente beoordeling.

1. OT

   OpenTable gast

   Philadelphia1 recensie

   5.0

   2 dagen geleden gegeten

   1. Algeheel 5
   2. Eten 5
   3. Bediening 5
   4. Sfeer 5

   Both waiter and chef attended to our needs. Kudos to Andrew and Reggie
   

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2. S

   Stacey

   Philadelphia1 recensie

   3.0

   6 dagen geleden gegeten

   1. Algeheel 3
   2. Eten 5
   3. Bediening 1
   4. Sfeer 2

   We went to celebrate a couple of birthdays on a saturday night. I had made the reservation over a month in advance. We did have a large group of 13 people so we knew we would need 2 tables. My reservation was for 6pm. We were not seated until almost 7 and the bar was so understaffed that they could barely keep up with the tickets let alone accommodate reservation wait overflow. Once seated (next to the bathrooms) we were greeted by our 2 servers (1 for each table). Our servers were very obviously frazzled. They had tables all over and seemed to have more tables than they should be handling. Our drinks were delayed time and again and one of our tables never received their salads until the hibachi chef came out. The chefs were great, as always, but the place needed about 3-4 more servers for the # of reservations they had. I felt so bad for them as they were obviously understaffed. We will not be coming back to this location, a good time was not had despite the food being phenomenal. That's not enough for repeat. I've worked in the service industry for years. This is a corporate problem not a people problem, stop claiming no one wants to work when this is the conditions under which you want them to work that create these types of reviews. I would have walked out if this was my job. Hire more servers, pay them a living wage and not change + tip. Unreal.
   

   Benihana - Plymouth Meeting, PAReageerde 2 dagen geleden

   Dear Stacey, We sincerely apologize for the experience you had during your birthday celebration. While we’re glad you enjoyed the food and appreciated the effort of our hardworking team, we recognize that an evening out is about the entire experience—not just the meal. Your feedback is truly valuable, and we hear your concerns loud and clear. We will be sharing this with our management team to address staffing and operational improvements. We appreciate your honesty and regret that we didn’t provide the level of service that would make you want to return. Thank you for taking the time to share your experience.
   

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3. D

   David vip

   Philadelphia51 recensies

   5.0

   6 dagen geleden gegeten

   1. Algeheel 5
   2. Eten 5
   3. Bediening 5
   4. Sfeer 5

   Fun environment with a great team led by Manager Rob! Bruce was a super server and MD is the best chef in town with great skills and great personality!
   

   Benihana - Plymouth Meeting, PAReageerde 4 dagen geleden

   Dear David, Thank you for the amazing feedback! We’re thrilled you enjoyed our fun environment and had a great experience with our team. Rob, Bruce, and Chef MD will be delighted to hear your kind words! We take pride in providing excellent service and delicious food, and it’s wonderful to know we hit the mark during your visit. We truly appreciate you sharing your experience and can’t wait to welcome you back for another fantastic dining experience!
   

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4. S

   Selene

   Philadelphia5 recensies

   3.0

   Gegeten op 12 maart 2025

   1. Algeheel 3
   2. Eten 4
   3. Bediening 3
   4. Sfeer 2

   Place has def gone down hill...had to wait 20 minutes before seated when we had a reservation. Very slow service. The food was good but not for the $$$ way to expensive.
   

   Benihana - Plymouth Meeting, PAReageerde 7 dagen geleden

   Dear Selene, We’re sorry to hear that your recent visit didn’t meet your expectations. We understand how frustrating it can be to wait, especially with a reservation, and we apologize for the delay in seating and the slow service. We always strive to provide a great dining experience, and we regret that we fell short. We appreciate your feedback on pricing and will continue to do our best to offer quality food and service that justifies the cost. Your comments will be shared with our team as we work to improve. We hope you’ll consider giving us another chance in the future. Best regards, The Management Team
   

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5. C

   Chantell

   New York City1 recensie

   1.0

   Gegeten op 9 maart 2025

   1. Algeheel 1
   2. Eten 1
   3. Bediening 1
   4. Sfeer 1

   they make reservations to not honor them, waited almost 3 hours with small children never told us they did not have enough staff, place was dirty, we did not get to eat after 3 hours no one came to our table after that long wait. one thing is being short staff another is not being honest with customer about services and have people waiting with small children knowing you don't have the staff to serve them is disgustingly wrong.
   

   Benihana - Plymouth Meeting, PAGereageerd op 11 maart 2025

   Thanks for the feedback, Chantell. We're truly sorry to hear about your experience at Benihana - Plymouth Meeting, PA. We understand how frustrating it can be to have a bad experience and we sincerely apologize for the inconvenience caused. We understand how important it is for families to be able to enjoy their meals together and we're sorry that we didn't meet your expectations in this regard. We're also sorry for the cleanliness issues you encountered. We will take your comments into account as we continually strive to improve our services. We hope you will give us another chance to make it right in the future.
   

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6. M

   Michael vip

   Philadelphia4 recensies

   3.0

   Gegeten op 9 maart 2025

   1. Algeheel 3
   2. Eten 4
   3. Bediening 2
   4. Sfeer 3

   We had a 6 pm reservation and they didn’t seat us until well after, taking walk-ins before us. After being seated, we didn’t get our drinks from the bar until almost 75-90 minutes later and we had already eaten our appetizer, soup and salad (apparently they claimed they had a new bartender). Things picked up when the hibachi chef eventually came. Food was good, and our group was entertained.
   

   Benihana - Plymouth Meeting, PAGereageerd op 11 maart 2025

   Thanks for the feedback, Michael. We're glad to hear that you enjoyed the food and entertained your group at Benihana - Plymouth Meeting, PA. However, we apologize for the delay in seating and serving you. We understand how frustrating that can be and we'll address this issue with our team to improve our service. We hope to provide you with a more pleasant dining experience in the future.
   

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7. OT

   OpenTable gast

   Philadelphia1 recensie

   4.0

   Gegeten op 9 maart 2025

   1. Algeheel 4
   2. Eten 5
   3. Bediening 4
   4. Sfeer 4

   We waiting a really long time to eat. They were short staffed it seemed.
   

   Benihana - Plymouth Meeting, PAReageerde 3 dagen geleden

   Dear Guest, We apologize for the long wait during your visit. We strive to provide timely service, and we're sorry we fell short, especially if we were short-staffed that day. Your feedback is important, and we’ll work on improving our staffing and wait times. Thank you for your patience, and we hope to have the chance to serve you better next time.
   

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8. DT

   DavidT

   Pittsburgh1 recensie

   2.0

   Gegeten op 9 maart 2025

   1. Algeheel 2
   2. Eten 4
   3. Bediening 2
   4. Sfeer 2

   I’ll echo what others have said. Why allow reservations if you’re not going to honor the time. We had a 7p reservation, got seated at 8p. Once seated the waiter took order and served the soup and salad fairly quickly then we waited again. After waiting about an hour the chef showed up. He was entertaining and the food was decent. One person in our party ordered sushi, they obviously forgot about it because she was done with her meal when it finally arrived. We ate fairly quickly and waited about 30 mins for our check to arrive and then another 20 mins for server to come back so we could pay and leave. The place is dirty, the ventilation isn’t working properly and obviously very understaffed.
   

   Benihana - Plymouth Meeting, PAGereageerd op 10 maart 2025

   Thanks for the review, David. We're sorry to hear about your experience at Benihana - Plymouth Meeting, PA. We understand your frustration regarding the reservation and the wait times. We apologize for the cleanliness and staffing issues you encountered. Your feedback is valuable and will be used to improve our service. We hope you'll give us another chance to make it right. Best, The Management Team
   

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9. T

   Tony

   Philadelphia1 recensie

   4.0

   Gegeten op 8 maart 2025

   1. Algeheel 4
   2. Eten 5
   3. Bediening 4
   4. Sfeer 5

   our dinner was very good. It was a very busy night so we were seated a little later than our reservation and our service was good but not superior like we are used to.
   

   Benihana - Plymouth Meeting, PAGereageerd op 10 maart 2025

   Thanks for the review, Tony! We're glad to hear that you enjoyed your dinner at Benihana - Plymouth Meeting, PA. We're sorry to hear that your experience was a bit later than expected due to the busy night. We're always striving to provide the best service possible, and it sounds like we fell short this time. We appreciate your understanding and patience, and we hope to provide you with an even better experience next time. Thanks again for your feedback!
   

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10. d

    debbiemp vip

    Philadelphia3 recensies

    1.0

    Gegeten op 8 maart 2025

    1. Algeheel 1
    2. Eten 1
    3. Bediening 1
    4. Sfeer 1

    Seated 45 minutes past reservation time. Very inattentive service. Food was bland. Hibachi chef provided no entertainment compared to other local hibachi options. Informed of bdays on reservation and start of meal and no celebration was provided.
    

    Benihana - Plymouth Meeting, PAGereageerd op 10 maart 2025

    Dear Guest! We're truly sorry to hear about your experience at Benihana - Plymouth Meeting, PA. It's disappointing to know that we didn't meet your expectations, especially on such a special occasion. We strive to provide a memorable dining experience and it's clear we fell short this time. We also apologize for the lack of entertainment provided by our hibachi chef. Your feedback is valuable and will be taken into consideration as we continue to improve our service. We hope you'll give us another opportunity to serve you better in the future. Best regards, The Management Team
    

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