Mexican Sugar Montrose - Regent Square

4.2

4,2

37 reviews

$30 en minder

Mexicaans

Een tafel reserveren

2 personen

26 dec 2024

19:00

Vandaag 44 keer gereserveerd

Geschikt voor groepen
Geweldig voor creatieve cocktails
Goed voor speciale gelegenheden

Mexican Sugar is NOW OPEN at Regent Square in the heart of Montrose! We offer an elevated dining experience that celebrates the vibrancy and richness of Mexico. We take the traditional flavors of Mexican cuisine and elevate them to new heights with our commitment to using only the freshest ingredients and preparing everything from scratch. Our warm and inviting atmosphere inspired by the beauty of Mexican design and architecture provides an ambiance ideal for any dining occasion. From Happy Hour to Lunch, Brunch to Dinner and Late Night, we are so excited to serve you in Montrose!

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Aanvullende informatie

Stijl
Een hapje eten
Prijs
$30 en minder
Keuken
Mexicaans, Modern Mexicaans
Openingstijden
ma–do 11:00 uur–22:00 uur vr 11:00 uur–23:00 uur za 10:00 uur–23:00 uur zo 10:00 uur–22:00 uur
Telefoonnummer
(713) 487-1095
Website
https://www.mexicansugarcocina.com/
Betalingsmogelijkheden
AMEX, Betalen met contant geld niet mogelijk, Diners Club, Discover, Mastercard, Visa
Dress code
Smart casual
Chef-kok
Ruben Campos

Locatie
3505 W Dallas St, Houston, TX 77019
Wijk
Montrose
Kruispunt
W. Dallas Street @ Dunlavy Street
Parking details
Privéterrein
Extra
Afhaalmaaltijd, Bar/Lounge, Bier, Cocktails, Glutenvrije opties, Happy hour, Patio/Buiten eten, Privékamers, Rokersruimte buiten, Rolstoeltoegang, Uitgebreide bar, Weekendbrunch, Wijn

Wat 37 mensen zeggen

Reviews van gasten over dit restaurant

Alleen gasten die bij dit restaurant hebben gegeten, kunnen reviews achterlaten

4.2

4,2 gebaseerd op recente scores

4,2Eten
4,3Bediening
4,5Sfeer
4,2Prijs-kwaliteitverhouding

Geluid • Redelijk rustig

37 Reviews

H
Harshul
vip
San Francisco
1 recensie
1.0
1 recensie
1 dag geleden gegeten
1. Algeheel 1
2. Eten 3
3. Bediening 2
4. Sfeer 3
Kitchen and staff seemed overwhelmed. Our main course didn’t come for an hour and we just canceled the order and left.
Is dit nuttig?
n
noe
vip
Houston
1 recensie
5.0
1 recensie
1 dag geleden gegeten
1. Algeheel 5
2. Eten 5
3. Bediening 5
4. Sfeer 5
Wow! We had an amazing dinner (5 ppl) on Christmas Eve. From the start when we walked in seeing the cool ambiance, then making our way upstairs. Much bigger than I expected. Our Waiter for the evening was fantastic! He went over the menu and provided his personal favorites. The Guac was spot on. I had the burger and it was so much flavor. I went medium and was still so soft. Our sever and the other employees checked on us throughout the meal. I’m a foodie and this is now on the rotation.
Is dit nuttig?
R
Rene
Houston
2 recensies
5.0
2 recensies
2 dagen geleden gegeten
1. Algeheel 5
2. Eten 4
3. Bediening 3
4. Sfeer 4
Everything was good, waiting for the waiter to come take our order took longer than expected
Is dit nuttig?
R
Rhonda
Houston
5 recensies
5.0
5 recensies
2 dagen geleden gegeten
1. Algeheel 5
2. Eten 5
3. Bediening 5
4. Sfeer 5
The food and drinks were so good. We will definitely be back!
Is dit nuttig?
S
Seanne
Houston
22 recensies
5.0
22 recensies
2 dagen geleden gegeten
1. Algeheel 5
2. Eten 4
3. Bediening 5
4. Sfeer 5
Really enjoyed this new restaurant. Only complaint is that the beef in my tacos was much too overcooked. My husband’s enchiladas were very tasty.
Is dit nuttig?
I
Isabel
Houston
1 recensie
5.0
1 recensie
3 dagen geleden gegeten
1. Algeheel 5
2. Eten 5
3. Bediening 3
4. Sfeer 5
Good food and drinks Still new so I understand staff being overwhelmed and running behind. But see lots of potential Hopefully they keep the good happy hour!
Is dit nuttig?
A
Angela
Houston
3 recensies
5.0
3 recensies
3 dagen geleden gegeten
1. Algeheel 5
2. Eten 5
3. Bediening 5
4. Sfeer 5
Kind and attentive service. Delicious food and drinks! Staff was very careful and made sure to note all of our food allergies while taking our order and before allowing us to order items that may cross-contaminate. The Mexican Vanilla ice cream is some of the best I've ever eaten! The churros were wonderful too!
Is dit nuttig?
O
Olaide
vip
Houston
3 recensies
1.0
3 recensies
3 dagen geleden gegeten
1. Algeheel 1
2. Eten 1
3. Bediening 1
4. Sfeer 1
Terrible Experience – Avoid at All Costs! I rarely write reviews, but after what we experienced here, I feel compelled to warn others. Our reservation was for 6:15, but we arrived around 6:25 due to parking issues. We were seated near the kitchen, right in a high-traffic area with the door opening and closing constantly. We asked to move to another section, and were told it would be a 25-minute wait. After an hour at the bar, we noticed that not a single table had food in front of them. Some women seated nearby had been waiting for over 1.5 hours and still hadn’t received their meals. It became clear that they had overbooked and the kitchen was backed up, unable to keep up with the demand. We decided to leave but had already ordered two cocktails and an appetizer while sitting at the bar. After waiting about 20 minutes for the appetizer, we asked our server, Aaron, to remove it so we could pay for the drinks and leave. He said only the manager could handle that, and we waited another 5 minutes. At this point, my husband was starving and frustrated, and he just wanted to pay and go. Aaron then threatened to call the police over $23 worth of drinks because he couldn't charge us without the manager's approval. We spoke to another manager, who apologized and said we could leave. But Aaron ran after my husband, claiming they had cameras and threatening to call the cops. Thankfully, the manager stepped in and the situation was resolved. This place is a complete disaster – they overbooked, couldn’t handle the kitchen load, and the service was abysmal. The staff was unprofessional and rude. We will never be returning, and I highly recommend you stay away.
Mexican Sugar Montrose - Regent SquareReageerde 3 dagen geleden
Dear Olaide, Thank you for taking the time to share your feedback. Your concerns about the seating arrangement, delays in food service, and the handling of your payment are taken very seriously. This is not the level of service we strive to provide, and it’s clear we fell short in several areas during your visit. While we do our best to accommodate guests promptly, it is evident that we did not manage the volume of reservations effectively that evening. We value your feedback and would appreciate the opportunity to make this right. If you are open to discussing this further, please feel free to contact us directly at 713.487.1095. Your experience highlights areas where we can improve, and we are committed to doing so. Sincerely, Jared Escalante
Is dit nuttig?
D
David
Houston
19 recensies
1.0
19 recensies
3 dagen geleden gegeten
1. Algeheel 1
2. Eten 4
3. Bediening 1
4. Sfeer 3
Service needs a lot of work. Lack of acoustic mitigation makes it impossible to hear anyone in your party. This restaurant should not be serving customers until they’ve spent more time refining their service.
Mexican Sugar Montrose - Regent SquareReageerde 3 dagen geleden
Dear David, Thank you for sharing your thoughts about your visit. We regret that the service and noise level detracted from your experience. Your feedback regarding both issues is invaluable, and we’re taking steps to address these areas to ensure a more enjoyable and seamless dining environment for all our guests. We appreciate your candor and hope you’ll give us another opportunity to provide the level of service and comfort you deserve. Please feel free to reach out and ask for my name personally and I'm happy to make sure we perfect your next visit. Sincerely, Jared Escalante
Is dit nuttig?
G
Gabriella
Houston
1 recensie
2.0
1 recensie
4 dagen geleden gegeten
1. Algeheel 2
2. Eten 3
3. Bediening 2
4. Sfeer 3
Absolute terrible service. We had a reservation and not even 5 minutes after we were seated, they moved us to make room for a larger party. Our server was very slow bringing out drinks, appetizers, and main courses. We had to remind him that we were waiting for our food so he leaves and then suddenly he brings it out, but you could tell it was sitting for a while as it was not fully hot. We waited an additional 45 minutes to get water for everyone. Our reservation was at 5:15pm and we didn't leave till after 7pm due to the long wait. Cherry on top was asking for the check and waiting another 20 minutes, just for us to have to get out of our seat to hunt down our waiter to finally get our check so we could go. The food was very mid and very expensive. The atmosphere was very dark and crowded. Everyone surrounded around us were also waiting for their food. I feel like they should have stopped seating so many people because their staff obviously could not keep up. Definitely would not come back. The review would have been better if our server took the time out to communicate and check up on us. Instead he neglected our table and left us to ask others for service.
Mexican Sugar Montrose - Regent SquareReageerde 3 dagen geleden
Dear Gabriella, Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you faced during your visit. Being moved after seating, slow service, and delays in food and water are unacceptable, and it’s clear we fell short of providing the experience you deserved. We’re addressing these concerns with our team to improve communication, service efficiency, and overall guest satisfaction. Your comments are invaluable as we work to refine our operations. We regret that your visit was disappointing and hope we can make it up to you in the future. Please feel free to reach out and ask for my name personally and I'm happy to make sure we perfect your next visit. Sincerely, Jared Escalante
Is dit nuttig?

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Mexican Sugar Montrose - Regent Square biedt afhaalmaaltijden aan die je kunt bestellen door het restaurant te bellen: (713) 487-1095.

Mexican Sugar Montrose - Regent Square heeft 4,2 sterren gekregen van 37 gebruikers van OpenTable.

Ja, over het algemeen kun je bij dit restaurant reserveren door op OpenTable een datum, tijdstip en groepsgrootte te kiezen.

Een tafel reserveren

2 personen

26 dec 2024

19:00

Vandaag 44 keer gereserveerd

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Google Maps voor Mexican Sugar Montrose - Regent Square

3505 W Dallas St, Houston, TX 77019

Aanvullende informatie

Kruispunt
W. Dallas Street @ Dunlavy Street
Wijk
Montrose
Openingstijden
ma–do 11:00 uur–22:00 uur vr 11:00 uur–23:00 uur za 10:00 uur–23:00 uur zo 10:00 uur–22:00 uur
Prijs
$30 en minder
Keuken
Mexicaans, Modern Mexicaans
Stijl
Een hapje eten
Dress code
Smart casual
Parking details
Privéterrein
Betalingsmogelijkheden
AMEX, Betalen met contant geld niet mogelijk, Diners Club, Discover, Mastercard, Visa
Chef-kok
Ruben Campos
Extra
Afhaalmaaltijd, Bar/Lounge, Bier, Cocktails, Glutenvrije opties, Happy hour, Patio/Buiten eten, Privékamers, Rokersruimte buiten, Rolstoeltoegang, Uitgebreide bar, Weekendbrunch, Wijn

Website
https://www.mexicansugarcocina.com/
Telefoonnummer
(713) 487-1095

Mexican Sugar Montrose - Regent Square

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Wat 37 mensen zeggen

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