Sugar Factory - Detroit

2.6

2,6

2156 reviews

van $31 tot $50

Amerikaans

Een tafel reserveren

2 personen

18 dec 2024

19:00

Vandaag 47 keer gereserveerd

Geweldig voor creatieve cocktails
Bruisend
Goed voor speciale gelegenheden

Guests can expect a one of a kind dining experience at Sugar Factory, with over-the-top entrees, legendary desserts, and Sugar Factory’s famous, celebrity-endorsed smoking candy goblet drinks – plus, photo-worthy decor, and the brand’s signature retail store with floor-to-ceiling candy walls and hundreds of candy options.

Private dining

Reserveer je volgende event via ons

Details bekijken

Aanvullende informatie

Stijl
Een hapje eten
Prijs
van $31 tot $50
Keuken
Amerikaans, Dessert, Bar/Lounge/Flesverkoop
Openingstijden
ma–do 11:00 uur–23:00 uur vr, za 11:00 uur–00:00 uur
Telefoonnummer
(947) 219-0700
Website
https://sf4.sugarfactory.com/detroit-mi
Dress code
Smart casual
Private party faciliteiten
Thank you for taking the time to review Sugar Factory! We strive to make Sugar Factory a happy and fun place for everyone. If you would like to discuss your experience further, please reference the location visited and email us directly at customerservice@SugarFactory.com We look forward to assisting you.
Private party contact
our Private Dining Coordinator: (947) 219-0700

Locatie
45 Monroe St., Detroit, MI 48226
Wijk
Detroit
Parking details
Geen
Extra
Bar/Lounge, Bier, Cocktails, Late avond, Uitgebreide bar, Weekendbrunch, Wijn

Wat 2.156 mensen zeggen

Reviews van gasten over dit restaurant

Alleen gasten die bij dit restaurant hebben gegeten, kunnen reviews achterlaten

2.6

2,6 gebaseerd op recente scores

2,8Eten
2,6Bediening
3,1Sfeer
2,4Prijs-kwaliteitverhouding

Geluid • Redelijk rustig

2.156 Reviews

L
Lisa
vip
Detroit
23 recensies
2.0
23 recensies
1 dag geleden gegeten
1. Algeheel 2
2. Eten 1
3. Bediening 3
4. Sfeer 1
It was filthy and the food was gross. Not at all worth the visit. I won’t be back. The location in Chicago is so much better and even NY Times Square is decent by comparison. Don’t bother.
Is dit nuttig?
J
Justin
Detroit
2 recensies
1.0
2 recensies
2 dagen geleden gegeten
1. Algeheel 1
2. Eten 1
3. Bediening 1
4. Sfeer 1
Save yourself the headache and just go elsewhere. The amount you'll pay for food that is mediocre at best is disheartening to say the least. The side of mac and cheese my kid ate was essentially twenty pieces of melted American cheese singles mixed with a few noodles. Service was slow even though we were one of maybe five tables during our dining experience. The bathrooms are not kept up, disgusting, and stall doors/locks do not function properly. The kicker was when we tried to use a gift card (which was purchased from the restaurant, was valid, and was not expired) and were told THEY DO NOT ACCEPT GIFT CARDS. The manager was utterly useless just kept repeating "We do not accept gift cards". My 10 yr old has better managerial and people skills than this dolt.
Is dit nuttig?
O
Olivia
Houston
2 recensies
1.0
2 recensies
3 dagen geleden gegeten
1. Algeheel 1
2. Eten 1
3. Bediening 2
4. Sfeer 2
Out of a lot of items. Food was cold. Service was decent but great.
Is dit nuttig?
R
Ronda
vip
Detroit
4 recensies
1.0
4 recensies
4 dagen geleden gegeten
1. Algeheel 1
2. Eten 2
3. Bediening 1
4. Sfeer 2
HORRIBLE SERVICE. Food was cold and cooked wrong. Waited over 30 minutes for a waiter.
Is dit nuttig?
L
Louis
Detroit
1 recensie
2.0
1 recensie
4 dagen geleden gegeten
1. Algeheel 2
2. Eten 3
3. Bediening 2
4. Sfeer 3
Long waits for food and drinks. After we put in our order, we never saw our waitress again. Had a 45-minute wait to get our bill. Food was incorrect and was a whole ordeal to get it corrected. Staff all get pulled to sing and dance for parties. But if a lot of parties are happening lead to others not getting to talk to their wait staff.
Is dit nuttig?
A
Amanda
San Francisco
6 recensies
1.0
6 recensies
4 dagen geleden gegeten
1. Algeheel 1
2. Eten 1
3. Bediening 1
4. Sfeer 5
This is the most unfortunate Sugar Factory we have ever been to. No one at our table enjoyed their food except for the burger. That was great. It was not at all busy and still the staff was extremely slow and all seemed very bothered by having to hussle or actually work. It was wild to watch every server and the bartender move slower than I have ever seen an entire staff move. There was no sense of urgency for anything what so ever. We sat at our table for 20 min with no one making eye contact, finally had to get up and get someone TWICE. And! We have to get our own drinks at the bar 3 times and also the bar tender discouraged us from ordering special drinks because they take too long to make. That is the literal WHOLE POINT of the Sugar Factories business. The bartender couldn’t even make a basic expresso martini in less that 20min , so I imagine she was right. And we ended up sending the martini back because it was awful. EEveryone at our table has been to several Sugar Factory locations many times before, however this Detroit location is not consistent with the brand and not up to par with the local businesses in the area downtown Detroit. What a let down. Management needs to hire and/or retrain employees. Or some staff needs to be let go. Lazy and bothered, are an understatement- motivation, ambition, and friendliness were absent. Oh- Every single glass was blatantly dirty and not wiped down, lipstick marks, etc. I can go on about more, but I think this makes the point.
Is dit nuttig?
J
Justine
Detroit
1 recensie
5.0
1 recensie
4 dagen geleden gegeten
1. Algeheel 5
2. Eten 5
3. Bediening 5
4. Sfeer 5
Food was really good, staff was very pleasant. Pricey but it was worth the experience either way. Next time I may just go for the drinks since I can’t afford both. :P
Is dit nuttig?
J
Julie
Detroit
1 recensie
1.0
1 recensie
7 dagen geleden gegeten
1. Algeheel 1
2. Eten 3
3. Bediening 1
4. Sfeer 2
The service was terrible. We were not given silverware or napkins. When we asked it took at least 10 minutes and we were brought plastic ware. One of meals came out 15 minutes after the rest. Then we ordered dessert for our daughter and it never came. Not to mention everything was over priced, like really overpriced. With the prices and the baked in gratuity and the awful service this was a terrible experience! There are way better options in the area!! Would never go there again!!!
Is dit nuttig?
I
Irina
Toronto
1 recensie
2.0
1 recensie
Gegeten op 8 december 2024
1. Algeheel 2
2. Eten 3
3. Bediening 1
4. Sfeer 4
The place is very nice looking and the menu options sound very unique. We had a very unpleasant experience however due to poor service and customer service. I attended with my mom and my two kids. We had an open table reservation but they were about a half hour behind. Once seated, we then proceeded to wait well over 10 minutes before anyone came to take our order. An hour later, our food had still not arrived, yet the people around us all seemed to be getting their food. We did not order anything extraordinary, 2 burgers and a pasta. When we inquired about it we were just told it’s coming. I think the server forgot to ring our order in, or rang it in very late. My kids were very hungry and crying, and our experience was about two horrible hours. We did not get an apology or anything. Would not recommend unless you’re ready to wait forever. I did not even attempt to order desert because god knows how long that would have taken after. Very unfortunate, but I will never be back. The food was just meh also, but the price tag was high.
Is dit nuttig?
S
Stephanie
Detroit
3 recensies
2.0
3 recensies
Gegeten op 8 december 2024
1. Algeheel 2
2. Eten 4
3. Bediening 1
4. Sfeer 3
Possibly the worst service I've ever received at any restaurant ever. We were seated exactly at our reservation time and were excited to try the Sugar Factory along with our 2 small kids. After 45 minutes we had to flag down another server and ask if we could please get our drinks (2 waters and a coke). Our waitress made zero effort to be friendly or even polite in any way. It was going to be the first time in my life I was going to leave a 5% tip (my husband and I ALWAYS tip 25%). I was fuming when I saw the mandatory 20% gratuity automatically added to the tip. It was just an overall bad experience and I recommend eating at any of the other amazing restaurants in Detroit. The Sugar Factory is not it.
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Veelgestelde vragen

Sugar Factory - Detroit heeft 2,6 sterren gekregen van 2156 gebruikers van OpenTable.

Ja, over het algemeen kun je bij dit restaurant reserveren door op OpenTable een datum, tijdstip en groepsgrootte te kiezen.

Een tafel reserveren

2 personen

18 dec 2024

19:00

Vandaag 47 keer gereserveerd

Google Maps voor Sugar Factory - Detroit

45 Monroe St., Detroit, MI 48226

Aanvullende informatie

Wijk
Detroit
Openingstijden
ma–do 11:00 uur–23:00 uur vr, za 11:00 uur–00:00 uur
Prijs
van $31 tot $50
Keuken
Amerikaans, Dessert, Bar/Lounge/Flesverkoop
Stijl
Een hapje eten
Dress code
Smart casual
Parking details
Geen
Extra
Bar/Lounge, Bier, Cocktails, Late avond, Uitgebreide bar, Weekendbrunch, Wijn

Website
https://sf4.sugarfactory.com/detroit-mi
Telefoonnummer
(947) 219-0700
Private party faciliteiten
Thank you for taking the time to review Sugar Factory! We strive to make Sugar Factory a happy and fun place for everyone. If you would like to discuss your experience further, please reference the location visited and email us directly at customerservice@SugarFactory.com We look forward to assisting you.
Private party contact
our Private Dining Coordinator: (947) 219-0700

Sugar Factory - Detroit

Een tafel reserveren

Private dining

Aanvullende informatie

Menu

Wat 2.156 mensen zeggen

Reviews van gasten over dit restaurant

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