Sugar Factory - Time Square

3.4

3,4

845 reviews

van $31 tot $50

Modern Amerikaans

Een tafel reserveren

2+ personen

25 nov 2024

19:00

Vandaag 101 keer gereserveerd

Goed voor speciale gelegenheden
Geweldig voor creatieve cocktails
Bruisend

Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot, expands in New York with their new Times Square location. The family-friendly, high-energy, celebration destination known for its sweets and treats is set to open in New Yorks famous Times Square.

“Our high-energy, sweet restaurant is enjoyed by guests across the state of New York, and we’re excited to introduce our brand to the residents of Manhattan,” shares Sugar Factory owner Charissa Davidovici. “From our colorful and vibrant dishes, to our over-the-top desserts, every moment at Sugar Factory Jacksonville will offer guests an extremely memorable and instagrammable experience from the minute they walk in to the minute they leave.”

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Private dining

Reserveer je volgende event via ons

Details bekijken

Aanvullende informatie

Stijl
Een hapje eten
Prijs
van $31 tot $50
Keuken
Modern Amerikaans, Bar/Lounge/Flesverkoop, Dessert
Openingstijden
Dagelijks 08:00 uur–00:00 uur
Telefoonnummer
(347) 721-9066
Website
http://timessquare.sugarfactory.com/
Dress code
Zakelijk casual
Private party faciliteiten
We welcome you to explore our Private Dining options, perfect for any occasion.
Private party contact
our Private Dining Coordinator: (212) 769-9500

Locatie
694 8th Ave, New York, NY 10036-7100
Wijk
Theater District
Parking details
Geen
Extra
Afhaalmaaltijd, Bar/Lounge, Bier, Café, Cocktails, Late avond, Rolstoeltoegang, Uitgebreide bar, Weekendbrunch, Wijn, Zitplek aan de counter

Wat 845 mensen zeggen

Reviews van gasten over dit restaurant

Alleen gasten die bij dit restaurant hebben gegeten, kunnen reviews achterlaten

3.4

3,4 gebaseerd op recente scores

3,5Eten
3,4Bediening
3,7Sfeer
3,1Prijs-kwaliteitverhouding

Geluid • Redelijk rustig

845 Reviews

D
Debbie
West Palm Beach
1 recensie
vip
1.0
1 recensie
1 dag geleden gegeten
1. Algeheel 1
2. Eten 2
3. Bediening 1
4. Sfeer 2
Exceptionally bad service. Slow service. Asked for silverware with initial order. Brought one persons food but no silverware. Took 5 min to get silverware as food got cold. Second person’s food arrived 15 min later. Will Not Go Back!
Is dit nuttig?
N
Nancy
New York City
2 recensies
2.0
2 recensies
1 dag geleden gegeten
1. Algeheel 2
2. Eten 1
3. Bediening 1
4. Sfeer 2
We waited thirty minutes for someone to come over and acknowledge us after we were seated by the hostess. The waiter came over and blatantly said “you aren’t in my section but I guess I’ll wait on you because I don’t know where your server is.” We gave him our entire order, but his hand held device to take orders was broken so needless to say our order came out wrong. My fiancé finally got his specialty latte after reminding the waiter three times and it came out cold. I asked for cream for my tea and it was brought out in a dirty cup. I asked for sugar and got sweet and low. Our eggs and home fries were cold, the pancakes were hard around the edges, and we never got our toast. It took us over an hour and a half for a simple meal. On top of that, they charge you 20% gratuity built into your check regardless of your party size. It absolutely was NOT worth the money and I wouldn’t go back there if you paid me.
Is dit nuttig?
D
Donna
New York City
1 recensie
vip
1.0
1 recensie
2 dagen geleden gegeten
1. Algeheel 1
2. Eten 3
3. Bediening 1
4. Sfeer 1
Service was absolutely horrible. Ordered drinks one person did not receive until after 4 times asking for it and halfway through entire meal. Every time we ordered something never came till we had to ask again while tables larger and smaller around us received it all. Even tables who were seated after us. Could not even pay bill and leave that took over 1/2 hour. And place is filthy dirty. Chair material worn and stained. Overall really bad experience. I have been several times to other locations in NYand enjoyed but Times Swuare will never go to again. And I live in NY.
Is dit nuttig?
D
Diana
New York City
1 recensie
5.0
1 recensie
2 dagen geleden gegeten
1. Algeheel 5
2. Eten 3
3. Bediening 5
4. Sfeer 4
They made my daughter fifth birthday a dream come true from her non-alcoholic lollipop drink to the staff singing Gracie’s corner birthday song with a tug boat of ice cream. We had a blast!
Is dit nuttig?
B
Babli
New York City
3 recensies
1.0
3 recensies
4 dagen geleden gegeten
1. Algeheel 1
2. Eten 1
3. Bediening 1
4. Sfeer 1
Never going back there again. Ordered two appetizers after 20 mins of waiting, food was horrible, thought of ordering a drink, waited another 15 mins to order and 15 mins to get the drink, decided to have the main course somewhere else. Waited 20 mins to get the check They are highly understaffed, food was worse than McDonald food and service was terrible.
Is dit nuttig?
M
Michelle
Iowa
19 recensies
vip
1.0
19 recensies
7 dagen geleden gegeten
1. Algeheel 1
2. Eten 2
3. Bediening 2
4. Sfeer 2
Slow, not clean, expensive. Very disappointing.
Is dit nuttig?
N
Natalie
New York City
1 recensie
2.0
1 recensie
Gegeten op 17 november 2024
1. Algeheel 2
2. Eten 1
3. Bediening 1
4. Sfeer 1
Unfortunately this was not at all what we expected it to be. We took our Girl Scout troop for lunch after seeing a show in the city. The place is small, dark, and not the sweet place we expected it to be. The service was horrible although the manager did try to make it better once we complained. Service was slow and food was not very good for the price. Although our girls are too old for American Girls I wish we had gone to their restaurant or even Shake shack across the street. I would not go back nor would I recommend.
Is dit nuttig?
B
Beth
New York City
3 recensies
2.0
3 recensies
Gegeten op 17 november 2024
1. Algeheel 2
2. Eten 2
3. Bediening 1
4. Sfeer 3
Pretty much everything went wrong with this one. They really missed the mark. They brought my husband’s food and my milkshake out 15 mins before they brought my food and my children’s food, so by the time we all were able to eat together, his food was cold and my shake had melted all over the table. Do they not know it is proper etiquette to bring all the food at the same time? Furthermore, I asked for my sliders to be cooked medium. They came not only well done but VERY well done, like hockey pucks. The sliders are supposed to come with crispy onions, tomatoes, lettuce… mine were totally empty! Just an inedible hockey puck burger between two pieces of bread. Nothing else! I came for my birthday and I guess the restaurant doesn’t do anything for birthdays even though they saw it was part of the reservation. The server changed to a different person in the middle of our experience which also is a faux pas. Overall, just not good. Not high class, servers need training, and cooks need to get it together. Disappointing at best.
Is dit nuttig?
N
Nadia
Greater Boston
2 recensies
2.0
2 recensies
Gegeten op 16 november 2024
1. Algeheel 2
2. Eten 2
3. Bediening 2
4. Sfeer 2
Took my daughter for her 13th birthday. Very over priced and not really worth the hype. only had the brunch menu available on Saturday at 2pm. It was OK. I will not be going back
Is dit nuttig?
S
SHERIE
Atlanta Metro
3 recensies
3.0
3 recensies
Gegeten op 16 november 2024
1. Algeheel 3
2. Eten 4
3. Bediening 3
4. Sfeer 4
I had high hopes for Sugar Factory, but my experience was disappointing. I set a 10PM reservation through OpenTable and received a message from the restaurant through OpenTable stating I needed to arrive before 10 to guarantee seating. My daughter and I went to see the Rockettes show and had to rush to the restaurant to guarantee seating. However, while there, I noticed multiple parties being seated well after 10 PM, which felt inconsistent and unfair. The service also left much to be desired. our waitress was clearly overburdened, managing far too many tables to provide attentive service. After finishing our meal, it took 15 minutes just to place a dessert order, another 15 minutes to request the check, and an additional 15 minutes to pay. While the atmosphere was lively and the food was decent, the service issues detracted from the experience.
Is dit nuttig?

Veelgestelde vragen

Sugar Factory - Time Square biedt afhaalmaaltijden aan die je kunt bestellen door het restaurant te bellen: (347) 721-9066.

Sugar Factory - Time Square heeft 3,4 sterren gekregen van 845 gebruikers van OpenTable.

Ja, over het algemeen kun je bij dit restaurant reserveren door op OpenTable een datum, tijdstip en groepsgrootte te kiezen.

Een tafel reserveren

2+ personen

25 nov 2024

19:00

Vandaag 101 keer gereserveerd

Bezorg- of afhaalmaaltijden bestellen

Google Maps voor Sugar Factory - Time Square

694 8th Ave, New York, NY 10036-7100

Aanvullende informatie

Wijk
Theater District
Openingstijden
Dagelijks 08:00 uur–00:00 uur
Prijs
van $31 tot $50
Keuken
Modern Amerikaans, Bar/Lounge/Flesverkoop, Dessert
Stijl
Een hapje eten
Dress code
Zakelijk casual
Parking details
Geen
Extra
Afhaalmaaltijd, Bar/Lounge, Bier, Café, Cocktails, Late avond, Rolstoeltoegang, Uitgebreide bar, Weekendbrunch, Wijn, Zitplek aan de counter

Website
http://timessquare.sugarfactory.com/
Telefoonnummer
(347) 721-9066
Private party faciliteiten
We welcome you to explore our Private Dining options, perfect for any occasion.
Private party contact
our Private Dining Coordinator: (212) 769-9500

Sugar Factory - Time Square

Een tafel reserveren

Bezorg- of afhaalmaaltijden bestellen

Private dining

Aanvullende informatie

Menu

Wat 845 mensen zeggen

Reviews van gasten over dit restaurant

Veelgestelde vragen

Biedt Sugar Factory - Time Square via OpenTable bezorging of afhalen aan?

Wat is de beoordeling van het restaurant Sugar Factory - Time Square?

Accepteert Sugar Factory - Time Square momenteel reserveringen?

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