Tom Brown's Restaurant - Madison

De reviews over Tom Brown's Restaurant - Madison van mensen die hier hebben gegeten. Gebaseerd op recente beoordeling.

1. OT

   OpenTable gast

   Alabama2 recensies

   5.0

   Gegeten op 25 september 2021

   1. Algeheel 5
   2. Eten 5
   3. Bediening 5
   4. Sfeer 5

   Best in Huntsville
   

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2. HB

   HiltonB

   Alabama1 recensie

   5.0

   Gegeten op 27 juli 2021

   1. Algeheel 5
   2. Eten 5
   3. Bediening 5
   4. Sfeer 5

   fried green tomatoes amazing .gumbo amazing. Bison tenderloin amazing
   

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3. CC

   ChaCha vip

   Asheville / West-Noord-Carolina11 recensies

   5.0

   Gegeten op 4 april 2021

   1. Algeheel 5
   2. Eten 5
   3. Bediening 4
   4. Sfeer 5

   Easter April 4T
   

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4. L

   Lauren

   Alabama1 recensie

   2.0

   5 dagen geleden gegeten

   1. Algeheel 2
   2. Eten 1
   3. Bediening 3
   4. Sfeer 5

   My steak was very overcooked. They brought me a new one that was purple. Asked them to cook it to medium. It came back out well done again. Not the first time this has happened.
   

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5. D

   Dr. Michael vip

   Alabama67 recensies

   5.0

   Gegeten op 11 mei 2025

   1. Algeheel 5
   2. Eten 5
   3. Bediening 5
   4. Sfeer 5

   We’ve been long time fans of Tom Brown’s in Madison. Thankfully we came back today. On one of the busiest days of the year, we were completely blown away by the service, food, and ambiance. The entire staff could not have been more kind, considerate, and accommodating in every way. Despite a previous disappointment due to an episode of poor service from a prior employee, we gave one of our favorite restaurants another chance. Thank goodness we did.
   

   Tom Brown's Restaurant - MadisonGereageerd op 14 mei 2025

   Hi Dr. Michael, Thank you so much for your review and for giving us another chance! We appreciate your kind words and we are truly honored to have longtime fans like you. We're thrilled to know that your recent experience exceeded expectations, especially on a busy day like Mother's Day. Your recognition of our team's hospitality and service means the world to us, and we will be sure to share your feedback with them. We are glad you came back and look forward to serving you again soon!
   

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6. S

   Sue

   Orange County7 recensies

   3.0

   Gegeten op 11 mei 2025

   1. Algeheel 3
   2. Eten 3
   3. Bediening 1
   4. Sfeer 4

   We have been to Tom Browns before and this trip was a definite disappointment. Service was extremely slow and inattentive. Food was marginal. Bathrooms not being monitored, no paper towels nor toilet paper in men’s and women’s restrooms. When we asked to take home our leftovers, we had to box ourselves (in the past, they did it and put it in a nice bag). Such a disappointment
   

   Tom Brown's Restaurant - MadisonGereageerd op 14 mei 2025

   Hi Sue, Thank you for dining in with us this Mother's Day, and thank you for sharing your experience. We're very sorry to hear that you recent experience with us was disappointing. We take all feedback seriously, and it clear we fell short in several important areas, especially service, food quality and the upkeep of our restrooms. That's not the standard we aim for, and we sincerely apologize. We're actively addressing these concerns with our teams to ensure a better experience moving forward. We hope you will give us a chance to make things right. We value your patronage and we hope to welcome you in for a better experience.
   

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7. D

   Danny

   Alabama13 recensies

   5.0

   Gegeten op 11 mei 2025

   1. Algeheel 5
   2. Eten 5
   3. Bediening 5
   4. Sfeer 5

   Delicious food as always. Great service and value.
   

   Tom Brown's Restaurant - MadisonGereageerd op 14 mei 2025

   Hi Danny, Thank you for taking the time to rate and recommend our restaurant. We are glad to know that you had a great dining experience with us. We can't wait to welcome you back again!
   

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8. J

   Jimmy

   Alabama3 recensies

   5.0

   Gegeten op 11 mei 2025

   1. Algeheel 5
   2. Eten 5
   3. Bediening 5
   4. Sfeer 5

   Everything was handled in a timely matter it was very good
   

   Tom Brown's Restaurant - MadisonGereageerd op 14 mei 2025

   Hi Jimmy, Thank you for taking the time to rate and share your experience with us. We are glad to know that everything was handled in a timely manner and the food quality met your standards. We can't wait to welcome you in again for another 5-star dining experience!
   

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9. D

   Debra

   Columbus1 recensie

   1.0

   Gegeten op 11 mei 2025

   1. Algeheel 1
   2. Eten 4
   3. Bediening 1
   4. Sfeer 3

   We had a reservation for 7:00 but were almost 7:20 being seated. Our waitress was absolutely terrible!!! We had to flag her down to get everything. Our food was almost 9:00 getting to us. She was the rudest server I’ve ever had. My daughter’s fish was served partially raw and she wouldn’t do anything about it!! Our bill was $300!! We will not be back!!!
   

   Tom Brown's Restaurant - MadisonGereageerd op 14 mei 2025

   Hi Debra, We are sorry to hear about your recent experience. It is clear we fell short of providing the level of service and quality we strive for. Waiting that long for food, being overlooked by staff, and receiving undercooked food is completely unacceptable. We sincerely apologize for the frustration and disappointment this caused. Please know that we will be addressing these issues with our team to ensure it does not happen again. We'd appreciate the opportunity to make it right. We hope that you will give us a chance to make things right and to provide you with a better dining experience in the near future.
   

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10. B

    Bri

    Alabama1 recensie

    1.0

    Gegeten op 10 mei 2025

    1. Algeheel 1
    2. Eten 3
    3. Bediening 2
    4. Sfeer 4

    A reservation doesn’t mean anything . Will be waiting 30-45 minutes even with a reservation . Will be waiting over an hour for food once seated and the order will be wrong . Never again . Worst experience I’ve ever had .
    

    Tom Brown's Restaurant - MadisonGereageerd op 14 mei 2025

    Hi Bri, Thank you for your honest feedback. We are truly sorry to hear about your experience. We understand how frustrating it is to have a reservation and still face long wait times and service issues, especially when the food order is not right after such a delay. Weekends tend to get chaotic and our staff aims to provide excellent service. However, we sincerely apologize for not meeting expectations. We take your feedback seriously and will be addressing it internally to improve communication, wait times and overall service. While it is clear we let you down during your visit, we would love the chance to make it right. We hope that you will give us another chance to provide you will excellent service in the future.
    

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